Welcome to NN Empire Support
We’d love to hear from you! Whether you have a question, need assistance, or want to share feedback, our team is here to help.
Need Help?
We’re here to assist you with any questions or issues related to our app.
Frequently Asked Questions
Below, you’ll find answers to some of the most common questions our users ask.
If you don’t see your question here, feel free to reach out to our support team — we’re always happy to help.
How to track my order?
Once your order has been shipped, we will send you a tracking number. You can use this to monitor the status of your delivery on our website or via the courier’s website.
I forgot my password. How can I reset it?
On the login screen, tap “Forgot Password” and follow the instructions. You’ll receive a reset link via your registered email.
What is the expected delivery time once I place an order?
Orders are typically processed within 24 hours, and delivery takes 2–5 business days, depending on your location. International orders may take longer. Once your order is dispatched, you’ll receive a tracking link by email.
How are delivery costs calculated?
Delivery charges depend on the total order value, weight or size of the items, and the delivery distance. You’ll see the exact cost before you confirm your order at checkout.
Do you deliver to all locations / remote areas?
While we strive to deliver to as many places as possible, there may be remote or hard-to-reach locations where standard delivery isn’t available. In such cases, we’ll contact you after you place the order to suggest alternate options.